FAQ's
About the product
What exactly is a Knittworks frame system?
Two parts: a slim aluminium silicone-edge frame that mounts on your wall, and a fabric print with a silicone bead sewn into its edge. The frame installs once. The print presses into the groove around the frame's inner edge and sits taut and flat. To change the art, pull the fabric out and press a new one in. Install once, swap anytime.
How long does it take to install the frame?
About 10–15 minutes for a single frame. You need a drill, a spirit level and the hardware that comes with the frame. After that, every print change takes 30 seconds.
How long does it take to swap a print?
30 seconds. Pull the fabric out from one corner and it comes away. Press the new print into the groove starting from one corner and work around.
Can I hang the frame on any wall?
It works on concrete, brick, drywall and plaster walls, which covers almost every Indian home. Unsure about your wall? WhatsApp us before ordering and we'll advise on the right hardware.
What sizes are available?
12x18, 18x24, 24x36 and 36x60 inches (width x height). Newer designs come in 12x18 and 18x24.
What is the difference between "Frame and Fabric" and a refill print?
Frame and Fabric is everything you need: the aluminium frame plus one print. A refill print (Fabric only) is the print alone, for when you already own a Knittworks frame of that size and want another design to swap in. Refills start at Rs.800.
How much do I save by swapping instead of buying new framed art?
A new framed print usually costs Rs.4,000 or more each time. With Knittworks you buy the frame once and then change the art for the price of a refill print, from Rs.800. Four looks a year on one 12x18 wall: Rs.6,399 with Knittworks (frame + 1 print, then 3 refills) instead of about Rs.16,000 for four framed prints.
Care
Can I wash the prints?
Yes. Take the print out, put it in a mesh laundry bag and machine wash on a gentle cold cycle. Lay flat to dry; don't tumble dry. The waterproof inks hold their colour across many washes.
How do I clean the frame?
Wipe it with a damp cloth. The aluminium frame needs no other care.
Will the colours fade?
The inks are UV-resistant. Under normal indoor light the colours stay vibrant for years. Avoid long hours of direct sunlight.
Can I iron the print?
Not on the printed side. Creases flatten once the print is pressed back into the frame. If needed, iron the reverse on low heat with a cloth in between.
Orders, shipping and returns
Are prints made to order?
Yes. Every print is printed and stitched for you after you order, which is why we can offer hundreds of designs in every size.
How much does shipping cost and how long does it take?
Shipping is free on every order within India. Most orders arrive in 5–7 business days.
Do you ship outside India?
Yes, we ship worldwide. The shipping cost and delivery estimate for your country are shown at checkout.
Can I return a print?
Because every print is made to order, we don't accept returns for a change of mind. If anything arrives damaged, misprinted or wrong, tell us within 48 hours with photos and we reprint and replace it free. And if you'd simply like a different design once it's up, our Love it or swap it promise gives you any other design in the same size at 50% off within 7 days. Full refund policy.
Can I return a custom photo print?
No. Custom photo prints are made only for you from your own file, so they can't be returned or exchanged unless they arrive damaged or defective. We check your photo before printing and message you if the resolution is too low for the size.
What if the frame arrives damaged?
Photograph the package and the frame and WhatsApp +91 81232 09203 or email knittworksindia@gmail.com within 48 hours of delivery. We send a replacement at no charge.
Can I cancel my order?
Yes, within 12 hours of ordering, before printing starts, for a full refund.
For renters
Will the frame installation mark my walls?
The frame needs standard wall mounting, the same as any framed picture: a few screws or anchors at its mounting points. When you move out, fill the holes with wall putty (about Rs.50–100 at any hardware store). After that one installation, you never touch the wall again to change the art.
My landlord is strict about wall fixings. What should I do?
Most landlords worry about walls full of holes, not one frame's worth of mounting points that you fill when you leave. If your agreement prohibits any wall fixing, WhatsApp us and we'll talk through options for the smaller sizes.
Can I take the frame with me when I move?
Yes. Unscrew it, fill the holes and remount it in your new home. Your prints come too.
About Knittworks
Where are you based?
Bengaluru, India.
Who makes the prints?
They're made in India on tear-resistant, washable polyester with waterproof, UV-resistant inks.
Do you work with artists?
Yes. Visit our Become an Artist page or email knittworksindia@gmail.com.
How do I contact you?
WhatsApp +91 81232 09203 or email knittworksindia@gmail.com. We reply within 24 hours.